Shipping Policy

We strive to deliver your purchased products in the shortest time possible. All orders are processed as soon as the transaction is confirmed.


MCO PERIOD

We are doing our best to keep things going in a safe manner. Do allow up to 5 working days (West Malaysia & East Malaysia) for your orders to arrive during this period. Tracking number will be sent via email within 3-5 working days.

  1. How much is the delivery charge?

For West Malaysia

FREE delivery for purchase of MYR180 and above in a single order.

For East Malaysia

MYR15 delivery charges for orders of less than MYR200 in a single order.

For Singapore and others country

Please contact us for further details


  1. How long will my delivery take?

After you have successfully placed your order, our Customer Service team will process your order within 1 working day.

You can expect to receive your order within the following time frame:

West Malaysia : 1 – 7 working days

East Malaysia : 7 – 14 working days


  1. Can I pre-arrange the date I want to get the delivery?

We regret to inform you that we are unable to accommodate the scheduling of deliveries.


  1. Change of Shipping address

Please ensure that you key in the correct shipping address before you place your order. We cannot guarantee that we are able to change your address.


  1. STANDARD DELIVERY (Non-MCO / Sale / Promotional Periods)
      • Confirmed orders will be delivered within 5 days. Orders placed after 2pm will be processed on the next working day (Monday-Friday). Delivery to rural or remote areas may take an additional 2-3 working days.
      • Please take note of the status of your order:
      • ON HOLD – Awaiting payment confirmation.
      • XS – Payment did not go through.
      • ORDER PROCESSING – Payment received and order is being processed.
      • COMPLETED – Order is fulfilled and tracking code is sent via email.
      • All orders are dispatched and delivered by NinjaVan courier service, Monday – Friday, excluding weekends and public holidays.

  1. Sale/ Promotional Periods

During peak sale/promotional periods, we may not be able to fulfil next day deliveries due to heavy surges in online orders – you will be advised of any product availability issues when placing your order.

West Malaysia: Additional 10 working days for your order to arrive.

East Malaysia : Additional 10 working days for your order to arrive.


  1. Can I pick up my orders at Facelogic’s store or any branches?

Yes! It’s really simple. All you have to do is select the item(s) you are after and add them to your cart. When you get to the checkout, you will have the option to select ‘Local Pickup’ as a delivery option. All stock is subject to availability. Our representative will contact you on your scheduled collection date and time.


  1. How and who can I collect my order?

We’ve made it as simple as possible to collect your item along with doing all we can to make sure your shoes are being collected by the right person.

COLLECTING IN PERSON – You will be required to give your unique order number which can be found on your Confirmation, Dispatch and Ready to collect emails we will send. One of these three emails should also be shown at the point of collection.

SOMEONE COLLECTING FOR YOU – They will be required to give your unique order number which can be found on your Confirmation, Dispatch and Ready to collect emails we will send. One of these three emails should also be shown at the point of collection. It’s important to note that whomever you select to pick up the order will be the only person, aside from you, who will be able to do so. They will need to provide the store pickup confirmation email, a valid ID sign to say they have collected the item on your behalf.

PLEASE BRING YOUR OWN BAG – Yes, we do have single use paper bags in store but please help us on our sustainability journey by bringing your own reusable bag, where possible, when collecting your order.


  1. Can I cancel my order or amend my orders?

In order to ensure our customers receive their orders as soon as possible, our warehouse team processes the packages very quickly. There is a very narrow timeframe in which we can cancel or amend any order. If you wish to cancel your order please contact us right away. Please note due to the high volume of orders which are dispatched from our warehouse, we will do our best to process this for you but cannot guarantee it will be possible. We’d advise you to contact us on WhatsApp or Messenger and we’ll do our best to help.

Once dispatched we cannot cancel your order. In this instance please contact us so we can provide the details on how to return your item to us for a refund or replacement.


  1. Does Facelogic offer International shipments?

Yes, items are available to ship to Singapore and nearby countries. Please contact us on WhatsApp or  Messenger for further details.