Terms & Condition

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Facelogic by Cadware Pioneer’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  3. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  4. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  5. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  6. Your use of this website and any dispute arising out of such use of the website is subject to the laws of Malaysia.

Exchange & Refund Policy

  1. If you are not satisfied with your purchase (damaged during shipment or wrong item/type/shade), you can send it back to us.
    • Returns must be made within 10 days from date of purchase.
    • Damaged items must be returned together with their original box.
    • Items bought from Facelogic or promotional events (e.g. Anniversaryor any special events) are not eligible for return and exchange.
  2. Kindly inform Customer Service before returning the item otherwise the request will not be processed.
  3. Please provide the return parcel tracking number for all items.

WHAT ABOUT POSTAGE CHARGES?

Customers would have to bear the postage fees for shipping item(s) back to us during the return process. Please allow 10 working days for this process to be completed. For more information, kindly email to thefacelogic@gmail.com

HOW CAN I RETURN MY PURCHASE?

Kindly email your inquiry to thefacelogic@gmail.com with the subject “Return Item”. We will assist you as soon as possible.
Please allow 7 working days for your inquiry to be processed.
To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.

HOW LONG WILL IT TAKE TO RECEIVE MY REFUND/NEW ITEM(S)?

Please allow a minimum of 10 working days from the date we receive your return package.
Refund will based on customer actual paid – Final payment to refund.